2020 Community Perception Survey

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Person flying kite at community fair.

The Shire's biannual Community Perceptions Survey allows Council to receive an overview of the organisations’ performance in service delivery and provides Council with further input from the community to consider in the delivery of the Strategic Community Plan.

In September 2020, Shire Officers engaged the services of CATALYSE® to undertake the 2020 MARKYT® Community Scorecard.

Overall, the responding residents scored the Shire 72/100 as a place to live, up 2 points from the 2018 scorecard report, however the Shire remains 3 index points behind the MARKYT Industry Standard when compared with other local governments.

As a governing organisation, the Shire received 43/100, the same score as the 2018 scorecard report, which is 12 index points below the MARKYT industry standard of 55/100.

The 2020 MARKYT® Community Scorecard is available on this webpage under "documents".

The Shire recorded its strongest performing areas for weekly rubbish collections, fortnightly recycling collections and the Serpentine Jarrahdale Community Recreation Centre.

The results provided six key areas that respondents would like the Shire to focus on:

1. Local roads;

2. Value for money from Council rates;

3. Streetscapes;

4. Bulk waste/rubbish;

5. Footpaths, trails and cycleways; and

6. Safety and security.

The Shire's biannual Community Perceptions Survey allows Council to receive an overview of the organisations’ performance in service delivery and provides Council with further input from the community to consider in the delivery of the Strategic Community Plan.

In September 2020, Shire Officers engaged the services of CATALYSE® to undertake the 2020 MARKYT® Community Scorecard.

Overall, the responding residents scored the Shire 72/100 as a place to live, up 2 points from the 2018 scorecard report, however the Shire remains 3 index points behind the MARKYT Industry Standard when compared with other local governments.

As a governing organisation, the Shire received 43/100, the same score as the 2018 scorecard report, which is 12 index points below the MARKYT industry standard of 55/100.

The 2020 MARKYT® Community Scorecard is available on this webpage under "documents".

The Shire recorded its strongest performing areas for weekly rubbish collections, fortnightly recycling collections and the Serpentine Jarrahdale Community Recreation Centre.

The results provided six key areas that respondents would like the Shire to focus on:

1. Local roads;

2. Value for money from Council rates;

3. Streetscapes;

4. Bulk waste/rubbish;

5. Footpaths, trails and cycleways; and

6. Safety and security.